Don’t Panic: Every Technical Issue has an Answer
Although you may not suffer from panic attacks, nothing changes the fact that a technical issue at the office could raise your blood pressure and have you thinking the worse.
While you have every right to be upset if an IT problem is dragging your company down, you don’t want to panic. Not only does this put you in a compromising position, but it doesn’t show your employees that you’re confident in your ability to find a solution.
Obviously, some IT issues are more serious than others. For example, there’s a difference between an employee losing his or her password to the system and a data breach that impacts your company and its many customers.
Regardless of how bad things seem, you need to do two things:
- Remain calm.
- Realize that every technical problem, no matter how complex, has an answer.
Yes, this is easier said than done. And yes, it can take some time to train yourself to act accordingly. Even so, you never come out on top when you panic.
Five Tips to Guide You
When faced with a challenge, such as a technical issue that is costing your company time and money, it’s easy to panic. Doing this only makes things worse, as it clutters your mind and doesn’t allow you to make informed decisions.
These five tips can keep you calm in the face of a technical issue:
- Take a step back
The only way to get an overview of the problem is to take a step back, make note of what happened, and begin to process the “here and now.”
It’s important to assess the situation, but you can’t go back and change anything now. The best thing you can do is implement a plan for moving forward.
- Focus on problem solving
Rather than panic, jump right into “problem solving mode.” This puts your mind in the right place, allowing you to implement a strategy for resolving the issue in a timely manner.
- Ask for help
Many people panic because they feel alone. They feel overwhelmed, as they believe they are solely responsible for finding a solution.
Don’t put yourself in this position. Ask your employees for help. Reach out to an IT solutions provider for guidance.
There is assistance to be had. As long as you consult with the right people, you’ll find yourself in a better place.
- Be reasonable
It goes without saying that any technical issue is one that can turn your company upside down. While some are more serious than others, every problem needs addressed in the appropriate manner.
You must act in a reasonable manner from start to finish. Take a deep breath, don’t put too much on your plate, and never take action unless you are 100 percent sure of what you’re doing.
- Give yourself time to find a solution
You want to address and solve the issue without delay, but there is no guarantee that a quick fix is available.
Give yourself a reasonable amount of time to find a solution. Sure, this may mean waiting longer than you want, but this approach avoids the addition of unnecessary pressure.
It’s good to know that every technical issue has a solution. With this in mind, as long as you remain calm, you should be able to resolve your problem in a timely manner.
Do you have any other advice for keeping panic to a minimum when faced with an IT problem? Share your thoughts in the comment section below.