You have put “blood, sweat and tears” into your business. You may be the CFO, CEO, HR Manager and have several other titles as well, so your time is valuable. Your customers feel that way too, and they expect to be able to contact you whenever they have an issue. It would be difficult to do all the things you must do to grow your business while manning a receptionist desk. Call centers provide a simple solution. They are not just glorified answering services. What can they do for you?
When someone dials your number they can’t see the office where the call is answered. They only know there is a competent, friendly and, most of all, knowledgeable person on the other end of the call. Virtual receptionists can answer questions about your product because they learn about it in advance. They can resolve issues with transactions, order supplies and products from vendors, respond to claims regarding shipping, input information into your CRM system and even research fraudulent orders.
Around-the Clock Availability That customer who decides to call your business after he gets off work expects you to still be on the job. When an issue arises on weekends or late at night, the customer expects his call to be answered and, with a call center, it is. Statistics show you can increase your profits by 20 percent by responding to these odd-hour calls. Call centers allow you to get your rest, or attend to other matters, while your phone is still manned.
No Need to Invest in Expensive Equipment
Operating a call center requires a lot of expensive equipment and software. It also entails knowing how all that sophisticated equipment works. The great thing about using a call center is that you don’t bear that expense. You don’t have to worry about what to do if there is a technology issue. You don’t have to hire and train staff in using the technology. All of that expense and worry is shouldered by the company.
Order Taking and Response When a would-be customer calls at “off-hours” with questions about your product or service, the response he gets may make or break the sale. Plus, if he decides to purchase one of your products, call center personnel trained to know what you offer can recommend auxiliary products. That translates to additional sales when you may be sleeping or putting in valuable face-to-face client time.
This is an asset for online customers who want the answer and they want it immediately without going off-line. An icon on your webpage can invite the customer to a live chat where his questions can be addressed. Your call center representative can respond to product issues, talk the customer through product use or even help them access technical troubleshooting assistance.
What Sets Call Centers Apart
There is nothing more aggravating than calling a company about a problem and having that call answered by someone you barely understand. Many call centers outsource their services to other companies and even to other countries. At call center plus services 100 percent of our employees are American. They are trained to upsell, cross sell and they even ask for sales. Services are completely customizable to the needs of your business, no matter what size it is. Plus, the cost of our services amounts to a fraction of what you would spend hiring round-the-clock employees and maintaining a twenty-four-seven office. Today people are accustomed to immediate response, whether from a microwave oven or a multimillion-dollar corporation. For your business, call center services are definitely worth a thought.