Video File Cannot Be Played [Error Code 232011]

Many times while playing videos online, either due to corrupted browser data, conflicting extensions, proxy, or VPNs, you might end up with a video file that cannot be played [error code 232011]. The occurrence of this error code indicates that an internet or browser-related error stops an internet video from playing. When the error occurs, the following message will appear on your screen: ‘ this video cannot be played, error code 232011.’ To help you resolve this issue, we have mentioned some of the effective troubleshooting methods ahead in this blog.

What causes Error Code 232011?

You may come across the error code 232001 either because of an unstable internet connection or an outdated browser. Below we have explained how these two reasons lead to the occurrence of error 232001:

Mac Notes

1. Internet Issues

As mentioned, an unstable internet connection can be one of the reasons behind the occurrence of error code 232001. However, internet speed may drain due to limitless Wi-Fi and smart device connectivity. But for viewing videos online, it’s necessary to have a high internet speed. If not, you won’t be able to watch the videos. Therefore, in any such case, always do a speed test to ensure that internet connectivity is the concern?

2. Browser

Another reason behind the ‘video file cannot be played’ [error code 232011] could be an outdated internet browser. However, this shouldn’t be much of a concern, as you can resolve it by following some simple steps.

Now that you’re aware of the reasons behind error 232001, let’s go ahead and explore the troubleshooting solutions to fix this issue.

How To Resolve ‘Video File Cannot be Played [Error Code 232011]’?

Below we have mentioned some of the common resolution methods to help you fix the video error. Try and follow the methods in the listed order, and by following one of these, you will be able to watch your videos online:

Method 1: Clear Cache and Cookies

The cache is defined as the memory that contains any website’s resources for the long run. On the other hand, cookies keep track of users’ choices and settings. Both functions are to help the user load the websites faster and smoother. But, the presence of a large amount of cache and cookies in your browser can be one of the reasons that lead to “this video file cannot be played. (error code: 232011).” In such a case, you can try clearing your browser cache and cookies to fix it.

It’s not complicated to clear cache and cookies upon corruption. Here are the steps that will help you do so:


The below steps align with Google Chrome and can change depending on your browser.

  • Open Google Chrome and click on the three dots at the top right.
  • From there, click on More Tools, followed by Clear Browsing Data.
  • After that, set Time Range to All Time and select the ‘Cookies and Other Site Data’ and ‘Cached Images and Files’ options.
  • Further, click on ‘Clear Data.’
  • At last, restart your browser.

Method 2: Open the Video in Incognito Mode/Private Window

At times, you can try opening a video in incognito or private mode (Ctrl + Shift + N) to ensure that the issue is related to Windows. However, if you are able to play the video in incognito mode, then there might be an issue with your browser. In that case, you need to reinstall or switch to a different browser.

However, if the error code persists after following the above methods, you must jump to the next troubleshooting solution.

Method 3: Turn Off Hardware Acceleration

Hardware acceleration is considered to be one of the great features of playing media on your browser. However, this feature is totally dependent on the kind of hardware you’re using. If the CPU starts overheating, hardware acceleration can create some problems. In such a situation, turning off hardware acceleration could be one of the best things to do. After some time, you can turn it off, which may improve the media playback, thus resulting in the resolution of error code 232001. Proceed with the below-given steps to turn off (or turn on) hardware acceleration:

  • Type  ‘chrome://settings/system’ in your chrome address bar.
  • Then, ensure that the checkbox ‘Use hardware acceleration when available‘ if unmarked or not. If not, unmark it.

Method 4: Disable Browser Extensions

There are several third-party extensions that may enhance your browser experience. Some of these might be full of bugs and aren’t created by the original software developer, and that’s why they are prone to several bugs and issues. This mainly occurs if the browser version contains updates that your browser extension cannot account for. In such instances, you need to disable any browser extensions to resolve the error code 232001.

Proceed with the below-given steps to disable browser extensions on Chrome:

  • Open the Google Chrome browser, and click on the three dots at the top right.
  • Then, go to More Tools and select ‘Extensions’ from the given options.
  • Click on Remove to remove all the extensions one by one.

The chances are high that you will be able to resolve the error code 232001 by following the troubleshooting solutions listed above. However, there might be instances or reasons why you would still be stuck with the same error. Of several reasons, one of the reasons can be that the original file is corrupted. In such cases, you need video repair software to fix the issue.

Resolve Video File Cannot Be Played [Error Code 232011] With A Video Repair Software

If the videos are corrupted, you won’t be able to fix them on the browser. Also, if the issue is with the source of the video file, then you need to fix the file first. However, if you have a backup, you can try getting the data from there. If not, you can use video repair software to get the corrupted videos back. One such software is Stellar’s Repair for Video software, which helps you fix errors in your video(s).

For recovering corrupt videos using Stellar Repair for Video software, follow the below-given steps:

  • Download and install the ‘Stellar Repair for video software. Once installed, run the software.
  • Click on ‘Add File’ from the software screen and select your corrupted video file/s.
  • Then, click on ‘Repair’, and your repaired videos will get saved at your preferred location.


You can recover your severely corrupted files by clicking on the Advance Repair option.

  • However, if multiple videos require repair, click on the ‘Apply to all files of the same format option.
  • Once you see the prompt, ‘Save Repaired Files,’ click on it to save the files.

You can get the activation key of stellar repair for video from here.

Summing It Up

As the blog mentions, you may encounter such issues for multiple reasons, ranging from outdated browsers to unwanted browser extensions. This blog considers all such reasons and mentions the troubleshooting solutions that can help you fix the Save the file upon seeing the software. However, if due, for any reason, none of the mentioned methods works, you can try your hands on the Stellar repair for video software. It helps to fix the problem source and repairs the corrupted videos too.


About Author
Rajan is a technology blogger. He loves to blog about blogging, business, gadgets, social media, latest tech news and windows .